LuasLink · Privacy

Privacy Policy

Last updated: 13 December 2025

This Privacy Policy explains how LuasLink (“we”, “our”, or “us”) collects, uses and protects your personal information when you visit our website, use our services, or submit your details through online forms and advertisements (including Meta/Facebook and Instagram lead forms).

1. Information We Collect

We may collect the following types of information:

  • Contact details: name, email address, phone number, company name.
  • Event details: event date, location, type of event, Internet or livestream requirements, expected attendees and any other information you choose to provide.
  • Technical data: IP address, browser type, device information, pages visited and referring URLs.
  • Communication data: messages or enquiries sent via WhatsApp, email, contact forms or social media.
2. How We Use Your Information

We use your information for the following purposes:

  • To respond to your enquiries and provide quotations for our event Internet and related services.
  • To plan, deliver and manage the services that you request from us.
  • To communicate with you about your event, bookings, updates and support.
  • To improve our website, services and marketing campaigns.
  • To send you marketing messages about our services, promotions or updates, where permitted by law. You can opt out at any time.
  • To comply with legal obligations and to protect our legitimate business interests.
3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent (for example, when you submit a form or agree to receive marketing).
  • The need to perform a contract or take steps at your request before entering into a contract.
  • Our legitimate interests in operating and improving our business and services.
4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to analyse traffic, remember your preferences and improve your experience. Some cookies are provided by third-party tools (for example, analytics or advertising platforms). You can control cookies through your browser settings.

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service providers and partners who help us deliver our services (for example, hosting providers, communication tools, analytics and advertising platforms).
  • Professional advisors such as accountants, auditors or legal advisors where necessary.
  • Authorities or regulators if required by law or to protect our rights, users or the public.
6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. When we no longer need the data, we will delete or anonymise it.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission over the Internet or electronic storage is completely secure.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, in certain circumstances.
  • Object to or restrict certain types of processing.
  • Withdraw your consent at any time, where processing is based on consent.

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our website and advertisements may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our services are not directed to children under 18 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically.

Questions about your data?
If you have any concerns about how we use or store your information, reach out to us. We’ll be happy to clarify and assist.
Need event Internet? Chat now